IT’S NOT WHAT THEY DO AS MUCH AS HOW THEY DO IT that makes AA Insurance a clear winner in the field of home, contents and car insurance. For the 16th year in a row, AA Insurance has been voted the Most Trusted Brand in General Insurance.

As its people are the primary drivers behind the brand, they are empowered to do the right thing for their customers – they care, they help, and they get things sorted.

Each claim is handled by an assigned customer manager; they serve as the primary point of contact, guiding the customer through every stage of the process and addressing any queries or concerns that may arise. Ensuring that customers receive high-quality service tailored to their specific needs.

By measuring and reviewing the customer experience, both digitally and traditionally, AA Insurance is continually refining its service delivery. This ensures customers have the very best experience whether that be on the phone, via their website or through an AA centre.

Visit www.aainsurance.co.nz