IT’S NOT WHAT THEY DO as much as how they do it that makes AA Insurance a clear winner in the field of home, contents and car insurance. For the 11th year in a row, AA Insurance has been voted the Most Trusted Brand in General Insurance.
As its people are the primary drivers behind the brand, they are empowered to do the right thing for their customers – they care, they help and they get things sorted for them. Each customer is assigned a customer manager – their main point of contact throughout the claim process – while specialist teams are given similar claim types to ensure customers receive expert service.
By measuring and reviewing the customer experience, both digitally and traditionally, AA Insurance is continually refining its service delivery. This ensures its customers have the very best experience whether it is on the phone, via their website or through AA centres.
"Been with this provider for over 20 years … trust completely."FEMALE, 30-39, AUCKLAND
"Trust them. No problems with claims."FEMALE, 60-69, TASMAN
"Previous experience shows that they do what is right for the customer and want what is best for you."FEMALE, 18-29, WAIKATO