IT’S NOT WHAT THEY DO as much as how they do it that makes AA Insurance a clear winner in the field of home, contents and car insurance.
As its people are the primary drivers behind the brand, staff are empowered to do the right thing for the customer so they can help eliminate stress and provide certainty for them. The customer service team genuinely cares and this shows in their empathetic approach. Each customer is assigned their own personal customer manager – their main point of contact throughout the claim process – while specialist teams are given similar claim types to ensure customers receive expert service.
By measuring and reviewing the customer experience, both digitally and traditionally, AA Insurance is continually refining its service delivery. This ensures its customers have the very best experience whether it is on the phone, website or through AA centres.
"AA Insurance has always dealt with my claims speedily and efficiently."MALE, 75 OR OVER, CANTERBURY
"They explain everything in detail so you understand what you get."FEMALE, 18-24, MARLBOROUGH
"Amazing. Fast claims and great service. Highly recommend."MALE, 40-44, AUCKLAND