Category: General Insurance (Home, Contents, Car)
Award level: Winner
Outstanding Quality service that consistently delivers above and beyond the expectations of its customers is why New Zealanders have voted AA Insurance as the country’s most trusted insurance provider for six years in a row.
People are the foundation of AA Insurance. From recruitment that focuses on staff with genuine values and the right skills, to constantly looking at ways to improve their customer service, every step is designed to help eliminate stress and to deliver a great experience, as efficiently as possible.
And, most importantly in the event of a claim, specialist teams at AA Insurance handle different types of claims to ensure customers receive expert service throughout. Each customer is also assigned their own personal customer manager as their single point of contact, to help get things sorted for them. This is so they can get back to what’s really important – living life – as soon as possible.
AA Insurance is the brand Kiwis turn to.